Shipping & Fulfillment Policy

Thank you for supporting .blank (.blank / dot blank / weardotblank).

This Shipping & Fulfillment Policy outlines our procedures, estimated timelines, and liability limitations regarding the processing and delivery of our products. By completing a purchase on our official website, you (“the Customer”) explicitly agree to the terms, timelines, and conditions detailed below.

1. PROCESSING & FULFILLMENT TIMELINES

We pride ourselves on sourcing premium materials and heavyweight fabrics. Because we drop limited editions and offer unique custom production/bulk manufacturing runs, fulfillment schedules depend entirely on the type of item purchased.

In-Stock & Premade Drops: Orders for items explicitly marked as “Premade” or “In-Stock” are typically processed, packed, and handed over to our shipping carriers within five (5) to twenty (20) business days, depending on the product, from the date payment is finalized. Processing times refer only to preparation and fulfillment before shipment; they do not include carrier transit times.

Pre-Orders & Custom Bulk Production: If an item is listed as a “Pre-Order” or involves custom design/sample fulfillment, it is manufactured on-demand. Production times typically range from three (3) to six (6) weeks, unless a different timeline is explicitly detailed on the product page. Pre-order items cannot be canceled after production has begun unless otherwise required by applicable law.

Business Days: Business days are Monday through Friday, excluding U.S. federal holidays and scheduled operational closures.

2. DOMESTIC SHIPPING & CARRIER ESTIMATES

We ship domestically from our operations within the United States using trusted carrier networks, including but not limited to the United States Postal Service (USPS), UPS, FedEx, and DHL.

Shipping Estimates: Standard domestic shipping typically takes three (3) to seven (7) business days once handed over to the carrier.

Estimates are Not Guarantees: Delivery windows displayed at checkout are rough logistical estimates provided directly by the couriers. .blank (.blank / dot blank / weardotblank) does not guarantee exact delivery dates and is not liable for carrier backlogs, routing errors, transit delays, holiday rushes, or severe weather conditions.

3. INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, & TAXES

We offer international shipping to eligible locations outside our domestic operating borders. Please review the following strict regulations for all orders crossing international borders:

Import Fees & VAT: All import duties, customs clearance fees, Value Added Tax (VAT), tariffs, and local brokerage taxes levied by the destination country are the sole responsibility of the Customer. These fees are not calculated, collected, or paid by the Brand at checkout.

Customs Processing Delays: International shipments must pass through local customs clearance checks. .blank (.blank / dot blank / weardotblank) is entirely exempt from liability regarding customs hold-ups, border inspection delays, or localized logistics backlogs.

Refused or Abandoned Packages: If you refuse to pay incoming customs duties or fail to collect your package from local postal authorities, the package may be abandoned or destroyed by border agencies. Under our strict final sale policy, no refunds or replacements will be issued for abandoned international shipments.

4. CARRIER TRACKING INFORMATION

Tracking Notifications: Once your label is printed and your package is scanned into the carrier network, an automated email confirmation containing your carrier tracking information will be transmitted to the email address provided at checkout.

Data Discrepancies: Please allow up to twenty-four to forty-eight (24–48) hours for the courier network to update its digital tracking telemetry. We have no control over carrier tracking scan lags or platform downtime.

5. INCORRECT ADDRESSES, TYPOS, & UNDELIVERABLE SHIPMENTS

The Customer is fully responsible for verifying the accuracy, completeness, and validity of the shipping address submitted during the online checkout process.

Address Typos: .blank (.blank / dot blank / weardotblank) is not liable for packages misrouted, delayed, or permanently lost due to typos, missing apartment/suite numbers, incorrect zip codes, or outdated delivery information provided by the Customer.

Returned to Sender: If a package is marked as “Undeliverable as Addressed” or “Returned to Sender” by the carrier due to customer error, the Customer must cover any additional postage and logistics fees required to re-ship the items to a corrected address.

6. LIMITATION OF DELIVERY LIABILITY (LOST, STOLEN, OR DAMAGED PACKAGES)

Once a shipment has been transferred to the carrier, delivery timing and transit handling become subject to the carrier's policies and procedures.

To the maximum extent permitted by applicable law, .blank (.blank / dot blank / weardotblank) is not responsible for delays, loss, theft, or damage occurring after carrier acceptance.

Shipping Protection Disclaimer: If optional third-party shipping protection or package insurance is offered and selected at checkout, any associated delivery claims may be subject to the separate terms and conditions of that selected protection provider.

Claims Assistance: In the event of a verified carrier error, we will assist the Customer with reasonable claims where appropriate, providing necessary order verification details to aid the courier investigation. However, our financial liability remains strictly limited to the maximum extent permitted by applicable law.

7. PACKAGES CONFIRMED AS DELIVERED

If tracking confirms a package has been successfully delivered but the Customer cannot locate it, the Customer should first check with household members, neighbors, building management, and the local carrier branch.

.blank (.blank / dot blank / weardotblank) may assist with carrier inquiries where appropriate but cannot guarantee replacements, store credit, or refunds for packages confirmed as delivered by the transit network.

Reporting Deadlines: To report a missing package or a verified Brand fulfillment error on arrival, the Customer must contact our official support channels with detailed photographic evidence within forty-eight (48) hours of delivery tracking confirmation. Reports submitted after this forty-eight (48) hour period may be reviewed at our discretion and may limit our ability to investigate or provide assistance.

8. PROMOTIONAL SHIPPING CONDITIONS

Free Shipping Codes: From time to time, the Brand may run shipping promotions. When active, customers may utilize promotional codes (such as TOSFREE or other active campaigns) to unlock complimentary standard shipping at checkout.

Application Rule: All promotional codes must be applied manually by the Customer before finalizing the transaction. Retroactive promotional shipping adjustments cannot be processed once an order has been submitted.

9. NO-RETURNS, NO-EXCHANGES, & GOVERNING LAW

Fulfillment Alignment: This policy operates in direct alignment with our strict No-Returns, No-Refunds, No-Exchanges, & Final Sale rules outlined in our primary Terms of Service. Because our production runs are limited and custom-manufactured, we do not accept packages sent back to our facility for exchange, swap, or store credit.

Severability: If any provision or sub-clause within this Shipping & Fulfillment Policy is found to be invalid, illegal, or unenforceable by an authoritative legal or arbitration entity, all remaining provisions will continue in full force and effect.

Governing Law: This policy shall be governed by and interpreted in total alignment with the laws of the State of North Carolina, without regard to conflict of law principles.

10. CONTACT INFORMATION

If you have any questions regarding your transit status, need tracking support, or must report a verified delivery issue within our mandatory forty-eight (48) hour reporting window, please contact our customer support team using the customer support email or the dedicated Contact page published on our official website. We may update our contact methods from time to time as necessary.